6 working habits of good communication leaders

The following 6 habits can help everyone, especially with leaders, improve their communication skills..

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In an age when scandals and controversies or media crises can have a significant impact on businesses, not only the communications department but also leaders themselves must be good at communicating and know how crisis management.

So how do leaders communicate effectively with employees, with communication channels and cultivate their communication crisis skills?

The following statements by Marcel Schwantes (a leader, coach and mentor) on Inc.com start-up page will help you find the answer.

1. Use "us" instead of "me"

As a leader, you may not be aware of the importance of language. It can help build but also destroy your team.

In some cases, for example, when the leader says "I want this to be done like this" or "I need you to do this for me" will make the subordinates feel pressured or think "boss" is overbearing Translate.

Meanwhile, if you use the word "we" the meaning may be much different and make the listener feel that the challenge or problem is raised as a concern or a responsibility of both the speaker and the listener.

It also makes listeners feel more attached. For example: "We need to find a solution system that works more efficiently."

2. Be thoroughly honest

In recent years, Johnsonville Sausage is rising to affirm its position as the No. 1 sausage brand in the US, thanks in part to the improved leadership capabilities.

Johnsonville has found that improving communication skills for leadership has a very important impact on the development of the company. Therefore, the company's staff has organized a training course in the form of honest conversations about issues that the company is facing and solutions to handle them to improve the business results of the whole company.

The results were impressive. The groups all reported that they had better support and solidarity, and the team members had found new ways to help each other. The sales team also used what they learned to radically improve customer interaction.

3. Must first listen

Effective communication is not only about talking but also listening. Great leaders often listen attentively to other people's stories, ask questions and encourage exchanges to deepen and thoroughly understand the problem.

Meanwhile, arrogant leaders often have difficulty overcoming their inner voice to listen to other voices, because they think they are always right.

Of course, talented leaders also have views within them but they do not need to speak out so others understand what they mean.

Former CEO of Popeye's Louisiana Kitchen, Cheryl Bachelder once said: "The biggest difference of a leader who respects others is his ability to listen. When you listen, you can hear objections and worries. and fear of people - and you will also hear solutions ".

4. Avoid negative and cliché metaphors

Some leaders often insert eloquent metaphors, even violence into their statements to make listeners feel like they are prepared to fight.

However, they are unaware that those words may hurt some people and only prove they are better-off, putting their ego and personal interests on cooperation. , united and happy only.

Instead, choose sincere and positive words to gain the respect of the whole team.

5. Reset goals when changes occur

Strategies often have to change to adapt to an ever-changing business environment. Therefore, goals must also be reset.

Although it is easy to blame the members of the group for not being able to balance the goals, the leaders themselves must also be responsible in analyzing the factors that affect the goals and the things Reasonable adjustments when changes occur. This is something that can be easily fixed if you communicate more often and more clearly.

6. Be more open to negative feedback

We are often afraid to give negative feedback to avoid conflict, hate or negation. That is very normal. And if you have to give negative feedback on performance or a specific behavior, be smart to lead with detailed examples and ask questions to clarify.

Studies also show that many employees often do not receive full positive feedback from their managers.

Therefore, if you are a leader, regularly let your subordinates know your assessments about how they perform goals, performance, and limitations for them to improve and contribute to the items. Larger pepper of the company. This will bring meaning and purpose to their work.

Kieu Chau